compensation: $20-30 per hour employment type: part-time
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OPERATIONS & CUSTOMER SUPPORT ASSOCIATE
Spread Networks is seeking an operations and order fulfillment associate to join our team. The position will be based in Durango, CO, but work from home is possible in the area.
Spread Networks is one of the leading operators of the Helium global wireless communications network. Our flagship service, mintHNT, rewards individuals and businesses across North America in exchange for “Hosting” Helium Hotspots that provide wireless network coverage for smart devices like water meters, air quality monitors, and location trackers. Hotspots “mine” HNT tokens, a cryptocurrency native to the Helium blockchain, that network customers use as a medium of exchange for utilizing the network.
We are looking for candidates who can help with several parts of the customer lifecycle, including inventory management, order fulfillment, assisting customers with setup, and providing general operations support for our business.
This is a great opportunity for someone who is interested in working a fast-growing start-up and is hungry to gain experience working in the exciting world of cryptocurrency and blockchain-based technologies.
Responsibilities and goals you’ll own:
● Respond to and resolve customer queries through chat, email and phones
● Help to develop customer support best practices through the use of FAQs, short videos and best practice workflows
● Assist in creating first class Help Center documentation
● Increase satisfaction and loyalty through amazing, personal customer support
● Organize orders and manage fulfillment
Experience and requirements:
● Outstanding organizational skills and attention to detail
● Excellent verbal and written communication skills
● Ability to solve technical and other problems logically and critically
● Previous experience in an IT or Tech Support customer service position
Who will love this job:
● You like making things simple for customers
● You are energized by interacting with and helping people
● You love learning about new technology
● You bring creative solutions to the table
How Much Do We Pay? $20-30 per hour
We evaluate each candidate individually based on experience, know-how, and what they can contribute to Spread Networks. This will be a part-time contractor position to start with (20 hrs / week). Candidates will be considered for a full time salaried position with benefits with demonstrated results.
Please submit a one page cover letter in addition to your resume to hello@mintHNT.com. The cover letter should explain why you would be a good fit for a position with Spread Networks and help us learn why you want to be involved.
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