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Under Canvas General Manager, Moab UT (Moab)

compensation: Salary + Bonus Opportunity + Free Housing
employment type: full-time

WHY UNDER CANVAS

Free Housing | Competitive Pay | Beautiful Locations | Great Culture | Training

If you love the outdoors and you have a passion creating great guest experiences, keep reading!

Fresh air, nature, and amazing accommodations! This is a unique opportunity to work outdoors near some of the country’s most popular national parks. As the GM you ensure the camp delivers exceptional guest experiences by modeling the company standards of service. This is a critical role in the camp operation, influencing both team member and guest engagement, building a sense of pride among team members and guests to drive guest loyalty that leads to sustainable financial results. The GM serves as the expert in customer service and operational processes, collaborating daily with team members from front desk, maintenance, housekeeping, and food & beverage. You create a sense of belonging, and address employee concerns in a timely manner. You hire, train, and develop a strong team to set the pace for the operations of the camp to deliver on company goals. GMs establish and communicate goals and expectations, measure performance, and hold the team accountable. You serve as a “cross functional” team leader, developing a broad skill set in order to understand the fundamental roles and duties of all camp positions. GMs step in to assist guests and team members to resolve issues throughout the camp.

HOW YOU WILL SUCCEED

Create a guest-centric culture
• Set the standards and model the behaviors for delivering a culture of excellence that creates a positive environment for everyone which leads to positive guest feedback.
• Evaluate departmental action plans to evoke change and make necessary improvements in service.
Establish efficient processes
• Identify consistent, streamlined processes and procedures to maximize resources, hold others accountable, eliminate non-value tasks, and prioritize time to focus on guest and team member experiences.
• Be the expert on all camp-level policies and procedures in order effectively meet the needs of your team and of guests. This includes implementing all company-wide SOPs at your property consistently and correctly.
Collaborate and Communicate
• Clearly communicate expectations and goals to the team to achieve results.
• Collaborate with other managers and departments in the company to further develop best practices and implement new policies and procedures to support growing business needs.
• Lead a management team which hosts a daily stand up meeting with team members and a regular weekly meeting with all departmental supervisors.
• Attend and participate in company-wide meetings.
Train and Develop
• Lead all departments and provide insight, guidance, and advice to team members to support their talents and growth.
• Coach team members and provide documentation in efforts to improve team member performance when expectations are not met.
• Establish and maintain positive relationships with vendors and the local community.
Manage property finances
• Manage property level finances to match business needs to meet monthly and yearly financial goals.
• Submit and be able to speak to all monthly financial performance metrics.
Deliver results
• Create synergy across all departments to meet goals relative to employee engagement (eNPS), guest satisfaction (NPS), revenue performance (Top line), and profitability (GOP).
• Submit professional and timely work products.
• Spearhead capital projects as assigned and requested.
Oversee staff housing
• Ensure that seasonal team members who utilize staff housing have all necessary information and forms needed to move in.
• Be the point person for any property management relationships.
Assist other properties
• Assist at other Under Canvas properties for short-term assignments as needed and requested.


WHAT IT TAKES

• High school diploma or equivalent and min. 2 years of experience delivering in-person customer service support in a fast-paced, results-driven environment, preferably in hotels or hospitality.
• Ability to work outdoors for long periods of time, including during heat and cold.
• Demonstrated commitment to delivering high quality customer service.
• Goal-oriented, results-driven, strong interpersonal and communication skills.
• Ability to communicate clearly and concisely.
• Ability to consistently interact with a friendly, enthusiastic, positive attitude.
• Ability to demonstrate sound judgement, follow direction, and take decisive, appropriate action.
• Willingness to learn and embrace company policies, practices and procedures, including emergency and safety procedures.
• Must have strong organizational skills to execute and prioritize multiple tasks.
• Strong influencing skills and ability to inspire teams.

WHY UNDER CANVAS

Free Housing | Competitive Pay | Beautiful Locations | Great Culture | Training

Please apply by following the link below
https://www.undercanvas.com/about/careers/
  • Principals only. Recruiters, please don't contact this job poster.
  • do NOT contact us with unsolicited services or offers

post id: 7261429220

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