•Strong technical aptitude that includes the ability to work across multiple enrollment capture equipment workstations (tablet vs computer set up)
•Ability to learn and adapt quickly to new technologies/operating procedures, as well as new service offerings and evolving work environments
•Ability to work in a fast paced, customer-facing environment while maintaining professionalism at all times
•Ability to maintain a high level of productivity under minimal supervision
•Highly motivated to assist customers with enrollment needs
•Passionate about the IdentoGO environment and committed to presenting a high quality enrollment experience to every customer
•Strong people and customer service skills-you're approachable, a good listener, and empathetic to your customers, with excellent verbal communication skills
•Ability to problem solve and troubleshoot complex situations
•Strong written communication skills, including ability to read and interpret emails, and provide logical written responses in a timely manner
•Comfortable with performing basic administrative tasks
•Committed to the highest level of ethics and integrity and providing customer privacy
•Enthusiastic about learning the IdentoGo services and programs offered within the enrollment center and providing that knowledge to our customers
•Committed to flexibility – work hours are based on business needs and may vary, including evening and weekend hours; 100% travel
Must be United States citizen (dual citizenship may be allowed)
IDEMIA is an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex,
sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics.
IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person- one identity.
Do you have an interest in security, law enforcement, biometrics, and the safety of your community? Are you a customer service oriented, “people” person? If so, the Enrollment Agent position at our IdentoGO locations might be a great fit for you. You’ll get to use cutting edge technology to obtain fingerprint records (any CSI/true crime fans out there?) while helping to cut down on crime and keep those with questionable backgrounds from having access to our ports, the transportation of hazardous materials, as well as the relaxed security requirements of TSA precheck customers. If you’re interested in providing a service to your fellow citizens and interacting with customers on a day to day, face to face basis, submit your application for the Enrollment Agent position today!